Frequently Asked Questions

Product

We are dedicated to delivering the highest quality canvas art possible. If your order has any mistakes, misprints, errors, or defects due to our work we will refund it to ensure yoursatisfaction.

 
What is canvas?

Our canvas artprints are highly popular as wall decor. Canvas is a made of fabric is which is stretched on a wooden frame and can be mounted on the wall using the provided mounting kit.

To clean your canvas artprint without damaging it, it’s important to handle it with care. Avoid pressing too hard, making reckless movements, or using harsh cleaning materials that could harm the surface. To clean your canvas, you can dust it with a soft cloth, a damp cloth, or a duster. While you should be gentle, it’s essential to clean your canvas from time to time. A canvas covered in dust will dull the colors and not display the photo as vividly as it truly is!

A digital photo will always appear differently from a printed photo. This is because the colors are in a different color mode, which means they are processed differently. Photos taken with a phone or camera are created in the RGB color mode, which is not the recommended mode for printing because they tend to print very dark. For this reason, we convert your RGB files to the CMYK color mode. Printers also use CMYK colors. In this process, colors are mixed together to achieve a desired tone, resulting in a more accurate final result! Due to this, the shades will never be 100% identical to a previous order, and there may always be a color difference of up to 10%.

For the production of your canvas artprint, we use latex printing: This is done with a large printer that prints on canvas using odorless latex ink. Latex ink is durable and scratch-resistant.

Yes, you will receive a hanging kit with your order! These are very easy to use and come with a serrated edge, making it very simple to hang your canvas straight.

Our most favourite art print is without a doubt 

The girl with the pearl earing.

 

Shipping & Delivery

We are dedicated to delivering the highest quality canvas art possible. If your order has any mistakes, misprints, errors, or defects due to our work we will refund it to ensure yoursatisfaction.

 
When will my order ship?

Because of the special attention and care we use during each step of the process – printing, cutting, sewing, and packaging – expect your order to ship 5-7 business days after you place your order.

If the delivery driver is unable to deliver your order, it will be returned to one of our depots.

There are various reasons why the order may not be delivered. The most common reasons include absence during delivery, an incorrectly provided address, or misrouting by the delivery service.

Once the returned order reaches our depot, we always send a notification by email to inform you of this. When you receive this message, it’s important to respond as soon as possible. We try to store the package for as long as possible. After seven days, the order is destroyed in the depot. By responding to the message, we can initiate a new shipping process and prevent destruction.

In cases of an incorrect delivery address or absence during delivery, we charge a delivery fee of €15 excluding VAT for resending the package. This price covers the costs of storage at the depot, processing the package, and the re-shipment.

Please note: Double-check your delivery address carefully to prevent the order from being returned to us again.

NNo, that is not possible

We ship to : 

The Netherlands

Belgium

Spain 

France

Italy

Ireland

Germany

 

Returns

We are dedicated to delivering the highest quality canvas art possible. If your order has any mistakes, misprints, errors, or defects due to our work we will refund it to ensure yoursatisfaction.

 

 
What do I do when I want to return an artprint?

We are sorry te hear that you are not completely satisfied with your artprint. Please read our instructions on what to do if you want to return a item.

 

About Olumi

We see you, we represent you and we aim to empower you. Through our unique and inspiring artworks we aim to foster within you a sense of pride, identity, and connection. Our commitment to you is to make art accessible, inclusive, and a source of positive change, one art piece at a time.
 

 

Still have questions? We are here to help!

Return adres:

Liberty Ecommerce- Olumi.nl

Postadres Hoofdweg 228 H

1057 DG Amsterdam

email us: hello@olumi.nl